Emotional intelligence, also known as EI, is the ability to recognise, understand, and appropriately respond to emotions in ourselves and in others. 

This Emotional Intelligence training course is suitable for staff members at all levels and is designed to help participants improve their interpersonal and intra-personal skills. By the end of the course, participants will also gain an understanding of how emotional intelligence can be applied in the workplace and how it is measured and utilised in various organizational settings.

Distress tolerance skills or crisis survival skills are essential because they teach coping strategies that can avoid less healthy or helpful behaviour that may result from emotional distress. Sometimes, the presentation of distress may result in coping or avoidant strategy that might be considered maladaptive in response to or avoidance of the pain that comes from feeling extreme emotional distress.

During this course, you will learn.

• How to build an understanding of how emotions shape who we are, how we relate to others, and how to improve relationships
• How thinking through your intentions and your impact
• Being mindful of our own Self-awareness
• How to shift perspective to shape behaviours
• Being authentic and adaptive 
• What Radical Acceptance is 
• What practical tools and skills we can use during difficulty or challenge